Support

Getting in touch

For a question, a problem, a mistake you found on the page, or a request to have your data removed, write to info@trueinspo.ca. Saying which phone you use and what you were doing when it happened helps.

Common questions

I forgot my password.

On the sign-in screen, enter your email and tap “Forgot password?”. A link to set a new one is sent to that address.

My record isn’t on my new phone.

Sign in with the same email you used before. Your record is kept against your account, not the phone, and appears once you are signed in.

The reminder doesn’t come.

Check Settings › Daily reminder in Rafiq, then make sure notifications for Rafiq are allowed in your phone’s own settings.

Recite doesn’t follow me.

Recite needs the microphone. If you said no when it asked, allow it for Rafiq in your phone’s settings. Recite listens on the phone itself: nothing you recite is recorded or sent anywhere.

How do I delete my account?

In Settings › Account, tap Delete account. Your profile, sessions, memorization plans and notes are removed, and so is the sign-in. It cannot be undone. To delete a single session instead, open it in History and tap Delete. You can also email info@trueinspo.ca from the address you sign in with; it is done within 30 days.

Privacy policy